Privacy Policy

SMS Privacy Policy

PC Pro Group is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider.
By using the Service, you agree to the terms of this Policy. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as the any Personal Information that you choose to include in messages you send through the Service.

What Personal Information is collected about you

  • Phone number provided for support tickets
  • Ticket-related details (e.g., support ticket ID, status updates, request context)
No other personal or marketing-related data is collected via SMS under this policy.

How We Use Your Information

All collected data is used solely for support-related communications. We do not share, sell, or disclose your SMS data to third parties for marketing or advertising.
PC Pro Group utilizes servers and services owned by third parties.

CCPA / CPRA Consumer Rights

California residents enjoy the following rights under CCPA and CPRA:
  • Right to Know: Request details about what personal information we’ve collected and how it’s used or shared.
  • Right to Delete: Request deletion of your personal information, with certain exceptions.
  • Right to Opt-Out: Opt out of the sale or sharing of your personal information. (Note: We do not sell or share SMS data for advertising.)
  • Right to Correct: Request corrections to inaccurate data.
  • Right to Limit: Limit the use/disclosure of sensitive personal information.
  • Right to Non‑Discrimination: You cannot be treated differently or denied service for exercising your rights.

Security

We maintain industry-standard security measures to protect personal information from unauthorized access, disclosure, or misuse.

Consent & Opt-Out Procedures

  • Consent: By providing your phone number, you consent to receive support-related SMS communications.
  • Opt-Out: Reply STOP to stop all future texts. We will promptly honor your request.

No Marketing

We explicitly do not use SMS messaging for any marketing or promotional outreach.

Contact Us

Questions or concerns? Reach us at: